How To Order - Purchase Orders
Ordering Process - Faqs
Questions pertaining to the ordering process flow on bio-gems.com.
What information is required when placing an order with BioGems?
The following information is required when placing an order: • Name of the organization and contact person • Telephone number • Email address • Shipping and billing address • Product name/description • Catalog number • Product size and quantity • Method of payment o Purchase order number or credit card number
How do I request a quote for a bulk quantity of product?
Customers may receive a quote via email firstname.lastname@example.org or by calling 1800.493.5868.
How does sales tax apply to my order?
If you are exempt from a sales tax, you must provide BioGems with your "Tax Exempt ID" from the taxing authority. Please provide this form via email email@example.com or via fax (818.338.3316). If you are not exempt from sales tax, BioGems will apply a sales tax to the amount due at the time of your shipment.
What is a Purchase Order (PO)?
A Purchase Order (PO) is a commercial document that is issued by the buyer to the seller to supply something in return for payment. Each PO has its own distinct alphanumeric code. A PO indicates the product name/description, quantities, sizes and agreed prices for the products and/or services.
Download Sample Purchase Order
How can I cancel an order?
To cancel an order, please call 1800.493.5868. A restocking fee of 20% of the product(s) list price will be assessed.
How do I create a new online order?
To enter a new order: • Seach for the product of interest using the Seach box located at the top right corner of our webpage. • Add the quantity desired and click on the "Add to Cart" icon to begin your order process.
How do I edit an online order after it has been submitted?
After an order is submitted, it can only be edited if the status of the order is "Incomplete" or "Waiting for Review by Customer Service". For all other orders, please contact Customer Service at 1800.493.5868.
How do I save the contents of my cart for later use?
To save the products in your cart and order later, click on the Save Your Cart link. To submit the order, click on Check Out.
How do I view my online order history?
To view previous orders, click on Order Status in the navigation pane on the left side of the page.
Can I reorder a previously ordered product online?
To reorder a previously placed order, click on Order Status, and identify the previous order of interest. Click on edit, and proceed to check out.
How do I check the status of an existing order online?
To see your pending orders and recent shipments, click on the Order Status link on the left side of the page. On the Order Status page, click an Order or Invoice Number to see the relevant documents in a PDF file.
General Website - Faqs
Questions regarding, log in, account creation, terms, and general website usability.
Why is it important for BioGems to review a new customer prior to processing an order?
It is important for BioGems to protect the safety of the public and thus we contain a strict policy in which we will only supply products to properly trained individuals conducting such work under suitable and ethical controls. All new customers are subject to a review prior to the process of their order. This review should only take one business day if all of the required information has been provided. We apologize for any inconvenience this may cause and we appreciate your patience.
How do I register for a new account?
To register a new account, please enter all of the requested information on the
New Account page
How do I log in?
Click on the Log In link located at the top right corner of the webpage or follow the prompt during the ordering process.
What are BioGems Terms and Conditions?
To view terms and conditions please click here. Please note that once you have placed an order you have agreed to such terms.
What is BioGems Privacy Statement?
What is a Backorder?
A backorder implies an order that cannot be filled at the current time due to a lack of availability supply. Please note that BioGems has an extensive line of products but there may be the rare case that a product may be out of stock. Products that are out of stock will be clearly identified when added to your cart. For further information about estimated shipping dates for a backorder item please contact call customer service (1800.493.5868) or contact us via email ( firstname.lastname@example.org ).