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How To Order - Purchase Orders


Ordering Process - Faqs

Questions pertaining to the ordering process flow on .

General Website - Faqs

Questions regarding, log in, account creation, terms, and general website usability.
  • Why is it important for Biogems to review a new customer prior to processing an order?
    • It is important for Biogems to protect the safety of the public and thus we contain a strict policy in which we will only supply products to properly trained individuals conducting such work under suitable and ethical controls. All new customers are subject to a review prior to the process of their order. This review should only take one business day if all of the required information has been provided. We apologize for any inconvenience this may cause and we appreciate your patience.
  • How do I register for a new account?
    • To register a new account, please enter all of the requested information on the New Account page.
  • How do I log in?
    • Click on the Log In link located at the top right corner of the webpage or follow the prompt during the ordering process.
  • What are Biogems Terms and Conditions?
    • To view terms and conditions please click here. Please note that once you have placed an order you have agreed to such terms.
  • What is Biogems Privacy Statement?
    • Biogems Privacy Policy explains how we use and protect any information that a customer give us when using this website. Biogems is committed to ensuring that our customer’s privacy is completely protected. Please be assured that given information will only be used in accordance with the privacy statement; and is solely restricted to the necessary use of completing your order and maintaining accurate billing information. Biogems will notify all customers in our database via email should any updates or changes be made to the Privacy Policy. should be protected from light and stored at the recommended temperature listed for each product.
  • What is a Backorder?
    • A backorder implies an order that cannot be filled at the current time due to a lack of availability supply. Please note that Biogems has an extensive line of products but there may be the rare case that a product may be out of stock. Products that are out of stock will be clearly identified when added to your cart. For further information about estimated shipping dates for a backorder item please contact call customer service (1800.493.5868) or contact us via email (